Delivery Policy

Effective: February 1, 2025 • Last updated: February 1, 2025

1. Digital Delivery Only

All Hollow Designs services are delivered electronically. No physical goods are shipped. Deliverables are provided via: shared Figma links, Google Drive or Dropbox folders, GitHub or direct file transfer depending on project type, or direct email for smaller files.

2. What Happens After Payment

1. Stripe receipt (immediate): Automatic email confirmation from Stripe.
2. Project intake form (within 1 business day): We send a brief form to gather everything we need to start correctly.
3. Intake completed by you (within 5 business days): Completing and returning the intake form starts the timeline clock.
4. Kickoff conversation (within 2 business days of intake receipt): A 45 to 60 minute session to confirm scope, priorities, and creative direction.
5. Work begins: Immediately after the kickoff conversation.
6. Delivery: Per the agreed timeline confirmed at kickoff.

3. Standard Timelines

• Seed Package: 10 business days from kickoff
• Cultivate Package: 20 business days from kickoff
• Grove Package: 28 business days from kickoff
• Individual Services: Confirmed at kickoff per service type

Timelines run from the kickoff conversation, not from payment date. Client content or feedback delays extend the timeline proportionally.

4. Late Delivery

If we cannot meet a confirmed deadline, we notify you at least 1 business day in advance with a new date. Delivery delays of more than 3 business days beyond the confirmed date without prior notice: contact hello@thehollowdesigns.com.

5. Contact

hello@thehollowdesigns.com • (614) 492-4710 • Mon to Fri, 9 AM to 5:30 PM ET